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Clarity House, Borras Road, Wrexham, Borras LL13 9TW, UK – 01978 312120
Went in a complete wreck for a 7 day detox, came out feeling the best I have felt for years. Best money I have ever spent. Very good facilities, routines and excellent staff who have all had addiction issues in the past. It's one think getting help from people who learn from books and another from people who know through their own experiences. Would I recommend Clarity House for addiction help and support ? No need to answer that question, excellent facility. Thank you everybody who have given me my life back.
Ive recently left openminds after a 28 day stay. My experience varies from good to awful. The admin side of the company has great strides to make to even be considered adequate. Once they have your money your needs are not important. During the 2weeks of no phone calls several emails and messages were not forwarded on to me leaving me thinking no one cared on the outside. Also on 2 occasions my outward post did not reach its destination. I asked on a number of occasions for the office staff to find me when they had an answer for me on varying subjects, only for it to be left to me to chase them up at the end of the day to be told they'd 'not had time'. I am a paying client you make the time!!! I was spoken to on more than one occasion in a less than savoury manner by a house manager which is wholey unacceptable. The rule of having to stay in your room until 7am is a farce when you have to share with someone who snores. Again all about money. During my stay two people were addmitted who should not have been there as it was left to clients to look after them for long periods. I was there for my recovery not to be a care giver. I dont level this at the house managers but again at the unscrupulous owners. Not acceptable. I could go on but i think you get the picture. The educational side to the programme was fantastic as were all the counsellors. They way the program is delivered made it easy to relate to my own life and situations. The tools i have learnt from the counsellors are probably the tools that will keep me alive. I have so much praise for the job they do. My rating would be 1 star if it wasnt for the excellent educational side. Sort it out open minds.
Broxton Terrace, New Rd, Wrexham LL11 2HW, UK – 07754 434759
St Giles Park, Gwersyllt, Wrexham LL11 4AX, UK – 07544 045713